Last updated: 17 August 2026

This Privacy Policy explains how NETREP LIMITED collects, uses, shares and protects personal information when you visit our website at netrep.uk, contact us, or purchase our products or services.

We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

NETREP LIMITED
Registered in England and Wales
Company No. 14539670
VAT Registration No. GB 472 9189 52

Registered Office:

14-40 Victoria Road
Aldershot
England
GU11 1TQ

For the purposes of the UK GDPR, NETREP LIMITED is the data controller responsible for your personal information.

Data protection queries can be sent to legal@netrep.uk.

2. Scope of This Policy

This Policy applies to personal information we collect through our website, by email, telephone, WhatsApp, in the course of providing products or services, or through any other interaction with us.

It does not cover third-party websites that we link to, which have their own privacy policies.

3. Information We Collect

We may collect the following categories of personal information:

contact details, such as your name, email address, telephone number and postal address;
account information, if you register an account with us;
order and billing information, including products or services purchased, transaction history and, where applicable, limited payment information (full card details are processed directly by our payment providers and are not stored by us);
correspondence, including messages sent through our contact form, email or WhatsApp;
technical information, such as your IP address, browser type, device information and how you use our website, collected through cookies and similar technologies; and
any other information you choose to provide to us.

4. How We Use Your Information

We use personal information for the following purposes:

to provide, manage and deliver our products and services;
to process orders, payments and invoices;
to respond to enquiries, support requests and complaints;
to manage and administer any account you hold with us;
to send service-related communications, such as order confirmations and updates;
to send marketing communications where you have consented, or where otherwise permitted by law, and always with the option to opt out;
to maintain and improve our website, products and services;
to detect, prevent and address security, fraud or technical issues; and
to comply with our legal and regulatory obligations.

We rely on the following legal bases under the UK GDPR:

Contract — where processing is necessary to perform a contract with you, such as fulfilling an order.
Legitimate interests — where processing is necessary for our legitimate business interests, such as improving our services or maintaining security, provided this does not override your rights.
Consent — where you have given clear consent, such as for marketing communications or certain cookies.
Legal obligation — where processing is necessary to comply with the law, such as tax and accounting requirements.

5. Cookies

Our website uses cookies and similar technologies. Full details of the cookies we use, their purpose and how to manage your preferences are set out in our separate Cookie Policy and through our cookie consent tool.

6. How We Share Your Information

We may share personal information with:

payment processors, to process transactions securely;
hosting, IT and website service providers, who help us operate our website and systems;
analytics and search-engine providers, to help us understand and improve website performance;
professional advisers, such as accountants, auditors or legal advisers, where necessary;
regulatory bodies or law enforcement, where required by law; and
a buyer or successor, in the event of a sale, merger or reorganisation of our business.

We do not sell your personal information to third parties.

Where third parties process personal information on our behalf, we require them to protect it in accordance with applicable data protection law.

7. International Transfers

Some of the third parties we use may process personal information outside the United Kingdom.

Where this occurs, we take reasonable steps to ensure your information receives an appropriate level of protection, including through the use of appropriate contractual safeguards recognised under UK data protection law, such as the UK International Data Transfer Agreement or the EU Standard Contractual Clauses (as applicable).

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements.

Retention periods vary depending on the type of information and the purpose of processing. Where information is no longer required, we take reasonable steps to securely delete or anonymise it.

9. Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Under the UK GDPR, you have the right to:

be informed about how your personal information is used;
access the personal information we hold about you;
request correction of inaccurate or incomplete information;
request erasure of your personal information, in certain circumstances;
restrict or object to certain processing of your personal information;
request that certain information be provided in a portable format; and
withdraw consent at any time, where processing is based on consent, without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at legal@netrep.uk.

You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner's Office (ICO), at ico.org.uk, if you believe your personal information has not been handled in accordance with the law.

11. Marketing Communications

Where you have agreed to receive marketing communications from us, you may opt out at any time by using the unsubscribe link in any marketing email, or by contacting us at legal@netrep.uk.

We will not send marketing communications where you have opted out, except to send essential service-related communications where necessary.

12. Children's Information

Our website and services are not directed at children, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

13. Third-Party Links

Our website may contain links to third-party websites. This Policy does not apply to those websites, and we encourage you to review their own privacy policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The current version, with its last-updated date, will always be published at netrep.uk.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

legal@netrep.uk

NETREP LIMITED
Registered in England and Wales
Company No. 14539670
VAT Registration No. GB 472 9189 52

Registered Office:
14-40 Victoria Road
Aldershot
England
GU11 1TQ