Terms and Conditions
Last updated: 17 August 2026
These Terms and Conditions govern the supply of products and services by NETREP LIMITED and the use of our website at netrep.uk.
Please read these Terms and Conditions before purchasing or using our products or services.
A quotation, proposal, statement of work, order confirmation, software licence, service-level agreement or other written agreement supplied by us may contain additional terms. Where additional terms have been expressly agreed, those terms will take precedence over these general Terms and Conditions to the extent of any conflict.
1. Company Information
NETREP LIMITED
Registered in England and Wales
Company No. 14539670
VAT Registration No. GB 472 9189 52
Registered Office:
14-40 Victoria Road
Aldershot
England
GU11 1TQ
Website: netrep.uk
Current contact information is available on our website.
2. Definitions
In these Terms:
"we", "us" and "our" mean NETREP LIMITED.
"Customer", "you" and "your" mean the individual, company, organisation or other entity purchasing or using our products or services.
"Services" include web design and development, software and application development, SaaS services, hosting, support, maintenance, consultancy, networking, IT services, SEO-related services and other technology services supplied by us.
"Products" include computer equipment, networking equipment, related hardware, software and digital products supplied by us.
"Project" means a defined piece of work agreed between us and a Customer.
"SaaS Service" means software, functionality or an application supplied on a hosted, subscription or recurring-service basis.
3. Business and Consumer Customers
We supply products and services primarily to businesses but may also supply consumers.
A consumer is an individual acting wholly or mainly outside their trade, business, craft or profession.
Nothing in these Terms excludes or restricts statutory rights that cannot lawfully be excluded.
Where you purchase wholly or mainly for purposes connected with a business or profession, you will be treated as a Business Customer.
4. Quotations and Orders
Our quotations, proposals and statements of work describe the products, services and scope that we propose to supply.
Unless expressly stated otherwise, a quotation is not a binding obligation on us to undertake work.
A contract will normally be formed when we accept your order, receive an agreed deposit or payment, confirm the order in writing or commence work at your request.
Quotations may have an expiry date.
Prices and timescales may be revised where requirements or scope change before an order is accepted.
5. Prices and VAT
Prices are exclusive of VAT unless expressly stated otherwise.
VAT will be charged at the applicable rate where required.
Additional costs may include hardware, software licences, third-party subscriptions, cloud services, domain registrations, hosting, delivery charges and other agreed disbursements.
Where we sell directly to consumers online, mandatory charges applicable to the transaction will be disclosed before the order is placed as required by applicable law.
6. Payment
Payment terms will be specified in the applicable quotation, invoice, order, proposal or service agreement.
Projects may require deposits, staged payments or advance payment.
Recurring services may be billed monthly, annually or at another agreed frequency.
Invoices must be paid by the due date shown.
For Business Customers, we reserve applicable statutory rights relating to late commercial payments, including any right to charge interest and reasonable recovery costs.
We may suspend non-essential services or further work where an undisputed payment is materially overdue and suspension is reasonable in the circumstances.
7. Web Design, Development and Software Projects
The scope of a website, application or software Project will be determined by the applicable quotation, proposal or statement of work.
Unless expressly included, a quotation does not include unlimited revisions, additional functionality, copywriting, photography, data entry, SEO, ongoing maintenance, hosting or third-party costs.
Requests outside the agreed scope may be treated as additional work and charged separately.
Where reasonably practicable, we will notify the Customer where a requested change is expected to materially alter the cost or timescale.
8. Customer Responsibilities
Customers must provide information, content, credentials, access, approvals and materials reasonably required for us to perform the Services.
Customers are responsible for ensuring that material supplied to us may lawfully be used for its intended purpose.
Unless otherwise agreed, Customers remain responsible for the accuracy of information and content they provide.
Customer delays in supplying information, approvals or access may cause corresponding Project delays.
9. Project Timescales
We will use reasonable efforts to meet agreed Project timescales.
Unless expressly stated to be guaranteed, delivery and completion dates are estimates.
We are not responsible for delays caused by circumstances outside our reasonable control or by delayed Customer feedback, approvals, content, access or decisions.
10. Testing and Acceptance
We may provide Customers with an opportunity to review or test websites, applications or software prior to final completion.
Customers should notify us within a reasonable period of any material failure to meet the agreed specification.
We will use reasonable efforts to correct verified defects that cause the delivered work not to conform materially with the agreed specification.
Requests for functionality, features or changes outside the agreed specification are not defects and may be chargeable.
11. Website and Software Compatibility
We develop websites and applications for current, generally supported browsers, platforms and operating environments unless different requirements have been expressly agreed.
We cannot guarantee indefinite compatibility following future changes to browsers, operating systems, WordPress, WooCommerce, third-party plugins, APIs, frameworks, cloud services or other technology.
Future compatibility work may be chargeable unless included within an ongoing support agreement.
12. Search Engine Optimisation and Online Performance
Where we provide SEO or related services, those services will be performed with reasonable care and skill.
Search rankings, indexing, traffic, enquiries, conversions and sales depend upon search engines, users, competitors and numerous factors outside our control.
Unless expressly guaranteed in a separate written agreement, we do not guarantee:
- a particular search-engine ranking;
- indexing by a particular search engine;
- a particular level of organic traffic;
- a particular number of enquiries or leads;
- a particular conversion rate; or
- a particular commercial result.
Search engines and other third-party platforms may alter their algorithms, policies and services without notice.
13. Domains, Hosting and Third-Party Services
Services may rely upon third-party providers including domain registries, hosting companies, cloud providers, payment processors, telecommunications providers, software vendors and API providers.
Third-party products and services may be governed by separate terms, pricing and availability.
We are not responsible for changes, interruptions or discontinuation of third-party services outside our reasonable control.
Where we manage a third-party service on behalf of a Customer, applicable third-party charges may be passed on to the Customer.
14. SaaS Services
We may provide software and applications on a hosted, licensed or subscription basis.
Customers receive a limited right to access and use the relevant SaaS Service for the duration of the applicable subscription and in accordance with these Terms and any service-specific terms.
Customers must not, except where permitted by law or expressly authorised:
- gain or attempt to gain unauthorised access;
- interfere with the security or operation of the Service;
- introduce malware or harmful code;
- use the Service for unlawful purposes;
- circumvent access, usage or technical restrictions; or
- copy, resell or commercially exploit the Service without permission.
We may make reasonable updates, security changes, patches and improvements to SaaS Services.
15. SaaS Availability and Maintenance
We aim to provide reliable SaaS Services but do not guarantee uninterrupted or error-free operation unless a specific service level has been agreed in writing.
Services may occasionally be unavailable because of maintenance, security work, updates, third-party outages, telecommunications failures or circumstances outside our reasonable control.
Where practicable, we will seek to minimise disruption caused by planned maintenance.
16. Subscriptions and Renewals
The applicable price, billing frequency, minimum commitment, renewal arrangements and cancellation procedure for recurring Services will be disclosed before purchase or specified in the applicable agreement.
Subscriptions may renew automatically where that arrangement has been clearly disclosed and agreed.
Customers may cancel recurring Services in accordance with the applicable cancellation procedure and notice period.
Where consumer subscription rules apply, we will comply with applicable legal requirements concerning information, renewal and cancellation.
17. Data, Backups and Security
We take reasonable technical and organisational measures appropriate to the Services provided.
No internet-connected system can be guaranteed to be completely secure or continuously available.
Responsibility for backups depends upon the Service purchased.
Unless a Service expressly includes managed backups, Customers should maintain appropriate independent copies of important information and data.
Customers must keep passwords, API credentials and other security credentials confidential and notify us promptly of suspected unauthorised access.
18. Hardware and Networking Equipment
Hardware supplied by us will be as described in the applicable quotation or order.
New hardware may be covered by a manufacturer's or distributor's warranty.
Where appropriate, warranty claims may be handled through the manufacturer or distributor.
Nothing in this section limits statutory rights that apply to consumers.
19. Networking and IT Services
Networking and IT work may involve the configuration or modification of Customer or third-party systems and equipment.
Customers should disclose relevant infrastructure, security policies, access requirements and known technical issues before work begins.
Unless expressly included, work required to remedy pre-existing faults, obsolete equipment, unsupported software or third-party configuration problems may constitute additional chargeable work.
20. Third-Party Software and Licences
Projects may incorporate open-source software, commercial software, plugins, frameworks, libraries, APIs, fonts, media or other third-party materials.
Those components remain subject to their respective licences and intellectual-property rights.
Customers are responsible for ongoing third-party licence or subscription costs where those costs are identified as the Customer's responsibility.
21. Intellectual Property
Each party retains ownership of intellectual property owned before the relevant Project.
Unless otherwise expressly agreed, we retain ownership of our:
- pre-existing software;
- reusable code and software components;
- development tools;
- frameworks;
- methodologies;
- templates;
- know-how; and
- materials developed independently of a Customer Project.
Upon payment in full, the Customer will receive the ownership or licence rights in bespoke deliverables specified in the relevant quotation, proposal or agreement.
Third-party and open-source components remain subject to their respective licences.
No transfer of intellectual-property rights takes effect until all amounts properly due in respect of the relevant deliverables have been paid unless expressly agreed otherwise.
22. Customer Content
Customers retain ownership of trademarks, text, photographs, data, designs and other materials supplied by them.
The Customer grants us permission to use those materials to the extent reasonably required to provide the agreed Services.
The Customer confirms that it has the necessary rights and permissions to supply those materials for the intended purpose.
23. Portfolio Use
Unless prohibited by confidentiality requirements or a separate written agreement, we may identify completed publicly available work as an example of our work and may display reasonable extracts or links in portfolios and marketing material.
A Customer may ask for confidential or commercially sensitive work to be excluded.
24. Confidentiality
Each party must take reasonable steps to protect confidential information received from the other.
Confidential information must not be disclosed except where required to perform the contract, where authorised by the other party or where disclosure is required by law.
This obligation does not apply to information that is already legitimately public or independently obtained without breach of confidentiality.
25. Consumer Cancellation Rights
Consumers entering into contracts remotely may have statutory cancellation rights.
Where applicable, we will provide the required pre-contract information and applicable cancellation arrangements.
Where a consumer expressly requests that a service begins during an applicable cancellation period, the consumer may be required to pay for Services properly supplied before cancellation where permitted by law.
For digital content supplied immediately, we may request the consumer's express consent to immediate supply and acknowledgement of the consequences for applicable cancellation rights.
Nothing in these Terms restricts statutory consumer rights.
26. Cancellation of Projects
Cancellation terms for bespoke Projects may be specified in the applicable quotation, proposal or statement of work.
Where a Business Customer cancels after work has commenced, the Customer remains responsible for work reasonably completed, committed third-party costs and other sums properly due under the applicable agreement.
27. Suspension and Termination
Either party may terminate a Service where the other commits a material breach and, where that breach is capable of remedy, fails to remedy it within a reasonable period after being notified.
We may suspend a Service immediately where reasonably necessary because of:
- a serious security threat;
- unlawful activity;
- abuse of systems or infrastructure;
- an immediate risk to other customers or systems; or
- a legal or regulatory requirement.
Where practicable, we will notify the Customer of the reason for suspension.
28. Consequences of Termination
Termination does not affect rights or liabilities arising before termination.
Amounts properly due for Services already provided remain payable.
Where applicable, Customers should arrange to retrieve or export their data before a hosted Service terminates.
Service-specific data-retention and migration arrangements may be specified separately.
29. Standard of Service
We will perform Services with reasonable care and skill.
Where goods or digital content are supplied to consumers, applicable statutory standards concerning quality, fitness for purpose and description apply.
Nothing in these Terms excludes statutory rights that cannot lawfully be excluded.
30. Liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
Nothing in these Terms limits a consumer's statutory rights.
For Business Customers, unless a separate agreement provides otherwise, we will not be liable for indirect or consequential loss, loss of anticipated profits, loss of business opportunity or loss caused by circumstances outside our reasonable control, to the extent such exclusions are permitted by law.
Specific financial liability limits appropriate to larger Projects, managed services or SaaS arrangements should be set out in the applicable commercial agreement.
31. Force Majeure
Neither party will be responsible for delay or failure caused by circumstances outside its reasonable control.
Such circumstances may include significant telecommunications or power failures, natural disasters, governmental action, widespread cyber incidents or failure of essential third-party infrastructure.
The affected party should take reasonable steps to minimise the impact.
32. Privacy and Data Protection
We process personal data in accordance with our Privacy Policy.
Where we act as a processor of personal data on behalf of a Customer, a Data Processing Agreement or equivalent contractual provisions may apply.
Our use of cookies and similar technologies is described separately in our Cookie Policy.
33. Complaints
Customers should contact us promptly if dissatisfied with a Product or Service.
We will make reasonable efforts to investigate and resolve complaints fairly and promptly.
Nothing in this section restricts rights or remedies available under applicable law.
34. Changes to These Terms
We may update these general Terms from time to time to reflect changes in our products, Services, business operations or applicable law.
Changes will not retrospectively alter an existing fixed contract unless agreed or otherwise permitted by law.
The current version will be published at netrep.uk.
35. Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
36. Entire Agreement for Business Customers
For Business Customers, these Terms together with the accepted quotation, proposal, statement of work, order and any expressly incorporated documents constitute the agreement concerning the relevant supply.
Nothing in this provision excludes liability for fraud or fraudulent misrepresentation.
37. Governing Law and Jurisdiction
These Terms and contracts formed under them are governed by the laws of England and Wales.
For Business Customers, the courts of England and Wales will have exclusive jurisdiction unless otherwise expressly agreed.
Consumers retain any mandatory jurisdictional rights provided by applicable law.
38. Contact
Questions concerning these Terms or our Products and Services should be directed to us using the contact details published at netrep.uk.
NETREP LIMITED
Registered in England and Wales
Company No. 14539670
VAT Registration No. GB 472 9189 52
Registered Office:
14-40 Victoria Road
Aldershot
England
GU11 1TQ